Shipping & Return Policy
Shipping
Production and Shipping Time:
- Hand-Knotted Rugs are made to order and ship within 16-18 weeks. Please note, all lead times are estimates and might be subject to change.
- Hand-Tufted Rugs are made to order and ship within 6-8 weeks. Please note, all lead times are estimates and might be subject to change.
- Rug Swatches are shipped within 3-5 business days.
Shipping Cost: Shipping costs will be calculated at checkout based on the delivery address.
Shipping Locations: We deliver within the continental United States, including Alaska and Hawaii. Please note that shipping to Alaska and Hawaii may incur longer delivery times.
Drop Ship Items: Rugs are drop ship items shipped directly from our vendors. All drop ship items are final sale and non-returnable unless defective.
Multiple Shipments: If your order includes both in-stock throw blankets and made-to-order rugs, you will receive multiple shipments.
Returns
Made-to-Order Policy: As both hand-knotted and hand-tufted rugs are custom-made to order, we do not accept returns on these items.
Rug Swatch Returns: Rug swatches can be returned for a refund, less original shipping. To initiate a return, please contact our customer service team at
[email protected] with your order number and reason for return. We will provide you with return instructions.
Customer Service: For any issues or concerns with your rug order, please contact our customer service team at [email protected].
Shipping
Shipping Time: Our throw blankets are shipped within 3-5 business days.
Shipping Carrier: We use reliable carriers to ensure your throw blankets arrive on time and in perfect condition.
Shipping Cost: Shipping costs will be calculated at checkout based on the delivery address.
Shipping Locations: We deliver within the continental United States, including Alaska and Hawaii. Please note that shipping to Alaska and Hawaii may incur longer delivery times.
Returns
Return Window: If you are not completely satisfied with your throw blanket, you may return it within 14 days of delivery.
Wear and Tear: We do not accept returns on items damaged through normal wear and tear.
Return Condition: The item must be in its original condition, unused, and with all tags attached.
Return Shipping Cost: Customers are responsible for paying the shipping costs to return the item.
Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions.
Refund: Once we receive and inspect the returned throw blanket, we will process your refund within 7 business days.
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Customer Service
